Your order will be sent from one of our stores. If we need collate your order from multiple Zebrano stores, it may take a couple of days before your order is ready to be dispatched. If you need your items urgently please let us know and we can will advise you if we can meet your needs.
We deliver to New Zealand & Australia. For other countries please see below.
Your order will be dispatched via Courier Post.
We deliver to Australia via either
Delivery times are from date of dispatch to metropolitan areas.
DHL cannot deliver to PO Boxes.
REST OF THE WORLD
We ship to the USA & Rest of World via NZ Post (NZ$40 per package).
Depending on your country you may be required to pay import duties when the parcel arrives. Please check your countries import rules before ordering to avoid surprises and unexpected costs.
YES…you can Click & Collect and you can try the styles on before making payment in store – sometimes called click & reserve..
How it works
When will my items be ready?
We may need to assemble your order from multiple Zebrano stores. Once everything is ready at your selected store, we’ll send you an email – you can expect to hear from us within 48 hours.
If you choose to Pay In-store, your items will be held for a further 48 hours, after which they will become available for purchase by other customers.
We understand that not every purchase is exactly right, so we’ve made returns easy. Every garment whether purchased online or in-store comes with a 14 day right of return.
If you change your mind or the fit isn’t right, we will be pleased to offer an exchange or refund, provided the garments are returned to us in their original condition, unworn and unwashed, with all labels attached and intact. Please take care when trying on garments to avoid the transfer of perfume, deodorant or makeup which may void the right of return.
Shipping costs are not refundable (except where an item is faulty). If an item was sent as Free Shipping and the return means Free Shipping would not have applied, then shipping cost will be deducted from the refund.
Styles sold as “Final Clearance” are not able to be returned.
EASY RETURNS from NEW ZEALAND
We will provide you with a return courier label in your package. Simply attach the label to your return and book a pickup. If you loose your label or have any other problems, just contact us for assistance.
NZ returns cost $8 which we deduct from your refund.
EASY RETURNS from AUSTRALIA
We will provide you the information you’ll need to arrange a DHL pickup. You will need to print the return label and customs declaration.
Australian returns cost $22 which we deduct from your refund.
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