Our Terms - a few things you should read

We love that you’re considering buying some of our clothes or want to know about us.  Here a few things you should know (and/or agree to) when using our site.

Zebrano Limited is a New Zealand registered company with our HQ based in Lower Hutt.  Please visit our stores page for full contact details.

The website, transactions and your consumer rights are governed by New Zealand laws.

All transactions on this site are in New Zealand dollars.

Promotions
Promotions such as discounts, free shipping, or vouchers are offered at our discretion and can be withdrawn at any time.

We are sorry, promotions can’t be applied to orders that were placed or completed prior to the promotion starting.

Discounts are off normal retail
Unless otherwise stated, discounts are quoted as being off the original/normal retail price.

Price rounding
We may use price rounding for promotional or discounted prices.  For example an item with a normal retail of $99 with 50% off, would become $50 (not $49.50).

Sale & Discounted Styles
Unless otherwise stated the following apply :

  • Layby, Pay As You Wear or other payment plans cannot be used on sale/discounted styles.
  • Holds and Appro are not available on sale/discounted styles.
  • Sale/discounted styles purchased in store are not able to be returned under our 14 Day Return policy (this does not apply to faulty goods).
  • Sale/discounted styles purchased online can be returned under our 14 Day Return policy.
  • Final Clearance styles purchased either in store or online are not able to be returned under our 14 Day Return policy.


FREE Shipping
Free Shipping applies to our standard delivery methods.  You may still select a premium shipping method, but there will be a cost associated with this.

If Free Shipping was applied to an order and part or all of the order is returned negating the Free Shipping Terms, the normal shipping costs will be deducted from your refund.

Acceptance or cancellation of your order
Our acceptance of your order and the completion of the sale will take place when we dispatch your goods.

You may cancel your order at any time prior to the goods being dispatched.

We may cancel your order at any time prior to the goods being dispatched. If your order is cancelled, any payment will be refunded.

Out of Stock
We update our sites product availability regularly, however on occasion an item you have ordered online may not be available.
If this happens, we will contact you to discuss alternative options which could include waiting while we re-order the item, selecting an alternative colour or style or you may choose to cancel part or all of the remainder.

Pricing and other Errors
While we try and ensure that all prices and other information on our website is accurate, errors may occur. If we discover an error, we will inform you as soon as possible and give you the option of reconfirming your order with the corrections or cancelling it.

If we are unable to contact you we will treat the order as cancelled.

Currency
All prices are displayed in New Zealand dollars and payments are processed in NZ dollars.

For international transactions, your credit card company will convert the amount to your local currency using their exchange rates and may include a transaction fee.

Any prices shown in currency other than NZD are estimates only.  The final amount you pay will depend on the rates and fees applied by your credit card provider.

Taxes
The tax amount included in the displayed price is based on your delivery address setting. The final tax amount will be applied at the check out when your address is confirmed.

Refunds
All refunds are processed in NZ dollars.

Refunds are made to the credit card number that you used to make the original purchase.

If you paid by internet banking, we will pay the refund to your bank account.

For international refunds, the amount showing as refunded in your local currency will depend upon the exchange rate and exchange fees charged by your credit card provider at the time the refund is processed. Therefore the final amount you receive may be slightly more or less than your original payment.

Delivery Addresses

We will deliver to the address provided by you. You must ensure the address details are complete and accurate. If your order is being delivered to a business or building, please make sure you have provided all information for the package to be delivered to the correct location.

If you request your order to be delivered without a signature or left in an non secure location, then we will pass those instructions to the courier.  However, they may have their own delivery policies that take precedence.

Your order is insured until it has been delivered however incorrect address details or non-standard delivery instructions may void a claim in the event of a missing or damaged package.

Faulty Items
We will happily repair, exchange or refund faulty items in line with the terms of the Consumer Guarantees Act.

Each claim is assessed and sometimes we seek advice from a third party if the fault or remedy is outside our expertise.

Where a claim is accepted, courier fees are normally refunded.

If an item is noted as “Not Returnable”, this only applies to Zebrano Returns Policy and does not effect your rights under the Consumer Guarantees Act.

While online or in-store, you may give us information about yourself when, for example, you sign up for newsletters, add your myFit details or make a purchase. By giving us this information we can continue to deliver you the very best service and communication possible.

Information we collect & what it’s used for.

  • Name, email and phone numbers are used to address you by name, contact you by phone and send emails or text.
  • Address details are used to send packages, letters, gifts or direct mail marketing.
  • Preferences, location and previous purchase information may be used to customize the information we send or present to you on our website or in emails.
  • Myfit details are used to provide customised online fit recommendations and can be used by our teams to assess and make recommendations of styles and sizes that would be appropriate for you.

Updating your personal information
You may request a copy of the personal information we hold about you and/or request that corrections or changes are made to it.

If you prefer not to receive marketing emails, please click the unsubscribe link at the bottom of any Zebrano email you receive. You will still receive non-marketing emails such as those that are specific to e-commerce transactions or emails addressed and sent specifically to you by our team.

Who can access your information
We do not sell, publish or give away information to third parties that can be directly associated with you.

However, we may share some of your data with third parties that we use to distribute your orders, host our website, email or marketing services. Those people and companies are bound by our privacy policy and they can only use the information for the specific task they have been engaged to perform on our behalf.

If we suspect your order is for non-personal use, we may share your details and order history with the owner (or agents) of the copywrite of the items ordered.

In some circumstances, we may be required to disclose information to the government.  At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

What if we are hacked
Although we use industry standard practices to protect your privacy, we cannot be certain that our servers or systems are immune from unlawful access and in such circumstances we cannot guarantee that your personally identifiable information will remain private.

Transfer of Zebrano operations
In the event the the ownership of Zebrano or its operations are sold or transferred to another party who is continuing to operate as a fashion business, then your details will be transferred as part of the Zebrano business

Browsing security
Zebrano uses SSL to secure your browsing session.  The https protocol allows secure connections from our web server to your browser, securing any data transfer or logins.

Our website uses cookies that are typically stored on your device and permits our website to recognise you when you return.  Our use of cookies helps us to provide you with a better experience during your use of our website by allowing us to understand what areas of the site are of interest to you. You may configure your web browser to not accept cookies, although you may experience a loss of functionality as a result.

Credit card security
Zebrano partners with Paystation to provide the most secure payment system available.

  • When you choose to pay by Visa or Mastercard, you are directed to a secure page hosted by Paystation where you enter your card details. Paystation (owned by TradeMe) is a PCI DSS Level 1 Service Provider. This means Paystation submit to the highest standards of securing credit card data. Once payment is complete you are then returned to the Zebrano website.
  • If you choose to save your credit card details for future use, then your card details are saved on the Paystation PCI DSS Level 1 secure servers.  At no time are your credit card details enter or saved on Zebrano servers and we don’t have access to your full credit card information.

When we process a refund to your credit card, the refund can only be paid to the card you used for the original sale transaction.

Links to other websites
Our website may contain links to other sites that are not under our control.  These websites have their own privacy policies, and we encourage you to review them.  We have no responsibility for linked websites, and provide them solely for your information and convenience.

Copyright
This website is owned by Zebrano Limited and all content included on this site, such as text, graphics, images, data compilations and software, is the property of Zebrano and is protected by New Zealand and international copyright laws.

Trademarks
Zebrano, Zebrano logos, myFit and other marks are registered trademarks of Zebrano in New Zealand and Australia.  Zebrano trademarks may not be used in connection with any product or service that is not part of Zebrano or been approved by Zebrano.

All other trademarks, brands and names appearing on this site are the property of their respective owners and are used with the permission of the trademark owner.

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